Thank you for choosing Hart’s Hideaway for your purchase. We hope you are happy with your products. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
However, please note that no underwear will be eligible for returns due to hygiene reasons.
RETURNS
All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, place the item securely in its original packaging and include your proof of purchase, then send via post to the following address:
Hart’s Hideaway
Attn: Returns
58 Terrace Road
Aberystwyth
SY232AJ
Please note, you will be responsible for all shipping charges. We strongly recommend that you use a trackable method of return.
EXEMPTIONS
For defective or damaged products, please contact us using the following details to arrange a refund or exchange.
info@hartshideaway.co.uk
QUESTIONS
If you have any questions concerning our returns policy, please contact us by: info@hartshideaway.co.uk